Instantly connect with customers and technicians using live, high-quality video. This eliminates the guesswork of phone calls and emails, allowing experts to see the problem and guide a solution in real-time.
See the problem as if you were there, ensuring a shared understanding.
Provide a fast, effortless, and effective support experience.
Use AR annotations to draw on the screen, highlight components, and guide users step-by-step.
Give your experts a technological advantage that makes them more efficient and accurate.
Transform every support session into a valuable asset. Automatically capture and document critical data, creating a reusable knowledge base that improves first-time fix rates, reduces costs, and upskills your entire team.
Automatically log calls, capture images, and create a searchable record of every session.
Analyze session data to identify common issues and improve products or services.
It’s never been easier to record, store and share the unique institutional knowledge that your service organization depends on.
Protect tomorrow’s revenue flow today with a plan to capture the know-how of your veteran agents, techs, experts and engineers before they retire.
+20%
First Call Resolution
-50%
Truck Rolls
-50%
Average Handle Time
-69%
Average Resolution Time
SightCall VISION connects seamlessly with leading software. Keep your current CRM, FSM or CCaaS system, create your own experience leveraging our APIs, or use SightCall VISION in standalone mode.
